Satisfaction and Students Performance as the Impact of Social Capital,
Emotional Intelligence, and Service Quality
Hernida Hi Kone*, Syahir Natsir, Saharuddin Kaseng and Zakiyah Zahara
Doctoral Program of Economics, University of Tadulako, Palu 2017, Indonesia
*Corresponding author’s email: hernida.hi.kone10@gmail.com
Emotional Intelligence, and Service Quality
Hernida Hi Kone*, Syahir Natsir, Saharuddin Kaseng and Zakiyah Zahara
Doctoral Program of Economics, University of Tadulako, Palu 2017, Indonesia
*Corresponding author’s email: hernida.hi.kone10@gmail.com
Abstract
The purpose of this study is 1) To know and analyze effect of social capital on students job satisfaction, 2) To know and analyze effect of social capital on students performance, 3) To know and analyze effect of emotional intelligence on students job satisfaction, 4) To know and analyze effect of emotional intelligence on students performance, 5) To know and analyze effect of service quality on student effect satisfaction, 6) To know and analyze effect of service quality to students performance, 7) To know and analyze effect of job satisfaction on students performance, 8) To knowing and analyzing effect of social capital on students performance through Job Satisfaction, 9) To know and analyze effect of emotional intelligence on students performance through Job Satisfaction, 10) To know and analyze effect of service quality on on students performance through Job Satisfaction. A sample consisted 214 students of class XII of private SMK office administration program in Palu City. Structural Equastion Modeling (SEM) was used in order to test the proposed hypotheses.
The results of this research are 1) Social capital has positive and significant effect on job satisfaction, 2) Social capital has negative and insignificant effect on student performance. 3) Emotional Intelligence has negative and significant effect on job satisfaction, 4) Emotional Intelligence has positive and not significant effect on performance, 5) Service Quality has positive and significant effect on Job Satisfaction, 6) Service Quality has not significant effect on student performance7) Job satisfaction has positive and significant effect on students performance 8) Social capital has positive effect on students performance through student job satisfaction, 9) Emotional intelligence negatip affects on students performance through student job satisfaction, 10) Service Quality has positive effect on students performance through job satisfaction.
Keywords: Social capital; Emotional Intelligence; Service Quality; Job Satisfaction; Student Performance
Int. J. Grad. Res. Rev. Vol-3, Issue-3: 43-55
Full text PDF
The purpose of this study is 1) To know and analyze effect of social capital on students job satisfaction, 2) To know and analyze effect of social capital on students performance, 3) To know and analyze effect of emotional intelligence on students job satisfaction, 4) To know and analyze effect of emotional intelligence on students performance, 5) To know and analyze effect of service quality on student effect satisfaction, 6) To know and analyze effect of service quality to students performance, 7) To know and analyze effect of job satisfaction on students performance, 8) To knowing and analyzing effect of social capital on students performance through Job Satisfaction, 9) To know and analyze effect of emotional intelligence on students performance through Job Satisfaction, 10) To know and analyze effect of service quality on on students performance through Job Satisfaction. A sample consisted 214 students of class XII of private SMK office administration program in Palu City. Structural Equastion Modeling (SEM) was used in order to test the proposed hypotheses.
The results of this research are 1) Social capital has positive and significant effect on job satisfaction, 2) Social capital has negative and insignificant effect on student performance. 3) Emotional Intelligence has negative and significant effect on job satisfaction, 4) Emotional Intelligence has positive and not significant effect on performance, 5) Service Quality has positive and significant effect on Job Satisfaction, 6) Service Quality has not significant effect on student performance7) Job satisfaction has positive and significant effect on students performance 8) Social capital has positive effect on students performance through student job satisfaction, 9) Emotional intelligence negatip affects on students performance through student job satisfaction, 10) Service Quality has positive effect on students performance through job satisfaction.
Keywords: Social capital; Emotional Intelligence; Service Quality; Job Satisfaction; Student Performance
Int. J. Grad. Res. Rev. Vol-3, Issue-3: 43-55
Full text PDF