An Overview on Customers’ Satisfaction and Service Quality of Nepal Airlines Corporation
Bishnu Prasad Jamkatel
Lincoln University College, Kualalumpur, Malaysia
Bishnu Prasad Jamkatel
Lincoln University College, Kualalumpur, Malaysia
Int. J. Grad. Res. Rev.Vol-4, Issue-2: 32-35
Copyright (c) 2018 International Journal of Graduate Research and Review
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Abstract
This paper has focused on studying the status of customers’ satisfaction measured on service quality offered by Nepal Airlines. Dependent and independent variables were identified. One hundred copies of structured questionnaires were distributed among the respondents, who travelled with Nepal Airlines from various international destinations at Tribhuvan International Airport. Among the five variables, three were noted as satisfactory but two are in dissatisfactory zone. It is clear that the satisfaction level of customer is not good therefore; Nepal Airlines needs a serious focus for improvement in service quality.
This paper has focused on studying the status of customers’ satisfaction measured on service quality offered by Nepal Airlines. Dependent and independent variables were identified. One hundred copies of structured questionnaires were distributed among the respondents, who travelled with Nepal Airlines from various international destinations at Tribhuvan International Airport. Among the five variables, three were noted as satisfactory but two are in dissatisfactory zone. It is clear that the satisfaction level of customer is not good therefore; Nepal Airlines needs a serious focus for improvement in service quality.
