The Effect of Human Resources Development and Service Quality on Bureaucracy Reform and Good Governance
Agustina Damayanti1*, Syahir Natsir1, Idris1, Lina Mahardiana1
1Doctoral Study Program of Economics, Tadulako University, Palu, Indonesia
Agustina Damayanti1*, Syahir Natsir1, Idris1, Lina Mahardiana1
1Doctoral Study Program of Economics, Tadulako University, Palu, Indonesia
Int. J. Grad. Res. Rev. Vol 7(1): 51-58.
Copyright (c) 2021 International Journal of Graduate Research and Review
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.
Abstract
This research’s aims are: 1) to analyze the effect of human resource development on bureaucratic reform, 2) to analyze the effect of human resource development on good governance, 3) to analyze the effect of service quality on bureaucratic reform, 4) to analyze the effect of service quality on good governance, 5) bureaucratic reform affects good governance, 6) to analyze the effect of human resource development on good governance through bureaucratic reform, and 7) to analyze the effect of service quality on good governance through bureaucratic reform. This research was conducted at the Technical Implementation Unit of Regional Revenue in the District / City of Central Sulawesi Province with a sample of 178 people using Structural Equation Modelling analysis. The results of the study found that 1) Human resource development has a positive and significant effect on bureaucratic reform, 2) Human resource development has a positive and significant effect on good governance, 3) service quality has a positive and significant effect on bureaucratic reform, 4) service quality has a positive effect and it is significant for good governance, 5) bureaucratic reform has a positive and significant effect on good governance, 6) Human resource development has a positive effect on good governance through bureaucratic reform that is perceived by state civil servants and 7) Service quality has a positive effect on good governance through bureaucratic reform.
Keywords: Human Resource Development, Service Quality, Bureaucratic Reform, Good Governance.
This research’s aims are: 1) to analyze the effect of human resource development on bureaucratic reform, 2) to analyze the effect of human resource development on good governance, 3) to analyze the effect of service quality on bureaucratic reform, 4) to analyze the effect of service quality on good governance, 5) bureaucratic reform affects good governance, 6) to analyze the effect of human resource development on good governance through bureaucratic reform, and 7) to analyze the effect of service quality on good governance through bureaucratic reform. This research was conducted at the Technical Implementation Unit of Regional Revenue in the District / City of Central Sulawesi Province with a sample of 178 people using Structural Equation Modelling analysis. The results of the study found that 1) Human resource development has a positive and significant effect on bureaucratic reform, 2) Human resource development has a positive and significant effect on good governance, 3) service quality has a positive and significant effect on bureaucratic reform, 4) service quality has a positive effect and it is significant for good governance, 5) bureaucratic reform has a positive and significant effect on good governance, 6) Human resource development has a positive effect on good governance through bureaucratic reform that is perceived by state civil servants and 7) Service quality has a positive effect on good governance through bureaucratic reform.
Keywords: Human Resource Development, Service Quality, Bureaucratic Reform, Good Governance.
